Privacy and Cookie Policy

This Privacy and Cookie Policy explains how Multibanx Ltd ("we", "us", or "our") handles your personal information.

Company Details:
Multibanx Ltd, registered office: 86-90 Paul Street, London EC2A 4NE, United Kingdom.

What Personal Data We Process

Personal Data means information that identifies you or can be linked to you. We may process:

Information you provide:

Personal details (name, date of birth, gender, occupation)
Contact details (address, email, phone numbers)
Identity documents (passport, driver's licence, nationality, National Insurance number)
Banking details (account name, number, sort code)
Details of other FX providers you use

Information we collect:

Communications (email exchanges)
Publicly available information (LinkedIn)
Due diligence data (anti-money laundering and credit reports)
Website analytics (see Cookie Policy below)

How We Collect Personal Data

We collect data when you:

Register or correspond with us
Use our website (via cookies)
Provide service feedback

We also collect data from third parties including:

Clients
Identity verification agencies
Government bodies

How We Use Your Personal Data

We use your data to:

Facilitate introductions to regulated financial institutions
Conduct marketing and business development
Comply with legal and regulatory obligations
Establish or defend legal claims
Monitor website usage and performance
Share with professional advisors
Conduct research and internal analysis
Respond to queries and complaints
Prevent fraud or illegal activity

We may anonymise and aggregate data for insights, ensuring individuals cannot be identified.

Legal Basis for Processing

We process your data based on:

Consent: You have given permission (withdrawable anytime)
Contractual necessity: To perform contracts or pre-contractual steps
Legitimate interests: For business operations or services
Legal obligation: Where required by law or regulation

Sharing with Third Parties

We may share personal data with:

Trusted third-party service providers (under confidentiality agreements)
Partners and professional advisors
Legal authorities and regulatory bodies
Buyers or sellers in business asset transfers

Third Parties We Use

Google Analytics: Website analytics and performance reporting. Data is anonymised and stored per EU/EEA requirements.

Opt out: https://tools.google.com/dlpage/gaoptout?hl=en-GB

International Data Transfers

If data is transferred outside the EEA, we ensure GDPR compliance and take reasonable steps to safeguard your data. Service provider staff outside the EEA may process data for support purposes. By submitting data, you agree to this transfer, storage, and processing.

Data Security

While internet transmission isn't 100% secure, we implement strict security protocols aligned with GDPR to prevent unauthorized access once data is received.

Data Retention

We retain data only as long as necessary based on:

Purpose of collection (ongoing service provision)
Legal requirements (Money Laundering Regulations, Companies Act may require retention up to 6 years)

After this period, data is deleted or anonymised.

Your Rights

You have the right to:

Access your data via Subject Access Request
Correct inaccurate or outdated information
Erase your data when no longer necessary (subject to legal exceptions)
Restrict processing under certain conditions
Withdraw consent at any time
Object to processing based on legitimate interests
Opt out of marketing communications

To exercise your rights, email: info@multibanx.com

Note: We may verify your identity or authorisation before processing requests.